Store Policies

Ordering

If you are interested in ordering a product shown on this site, you can place the order using our shopping cart, or you can call, mail, or e-mail your order information. Make sure that you leave a phone number where you can be reached if you phone or write.

You should receive an e-mail within 24 hours confirming the availability of the items you have ordered. We will also notify you when your order has been shipped. If you do not receive these emails, please call us to confirm we received your order.

Shipping & Handling

We ship your order via the U.S. Postal Service (USPS). We are not able to ship via FedEx or UPS.

Shipping is charged at cost, subject to a $3.50 minimum. We do not have a handling charge. US orders over $75.00 are automatically sent insured.  Uninsured orders are sent at YOUR risk.

Because we calculate the exact shipping costs when your order is packed for shipping, the exact costs can not be shown during online order processing. The shipping costs shown during Checkout are the MINIMUM costs for each option.

Explanation of Shipping Options During Checkout

Best Way: If you select this option, we will choose how to ship your order. If you are paying by credit card, you will NOT receive an email with the exact shipping charge or order total before we charge your credit card. Most packages will ship via 1st class (up to 12 oz.) or priority mail. Some very heavy or bulky packages will ship parcel post.

Send Quote: If you select this option, we will send you an email with the costs of the various shipping options when your order is ready to ship. Your order will not be sent until you reply with the option you want to use.

No Shipping Required: This option is valid only if your order consists entirely of things that don't need to be shipped (downloaded Amplitudes/Maltitudes patterns, emailed gift certificates, knitting retreat registrations, etc.). In this case, there is no minimum shipping charge.

Options in the United States: We can ship your order

• 1st Class Mail (up to 12 oz.)
• Priority Mail

Due to the pickup time at our post office, we can not offer Express Mail. The costs shown in the shopping cart reflect the MINIMUM charge at each rate and include the cost of postal insurance for orders over $75.00.

Note: We no longer ship via media mail.

Options outside the United States: We can ship your order

• Uninsured First Class Mail
• Uninsured Priority Mail
• Insured Priority Mail
• Insured Express Mail

The costs shown in the shopping cart reflect the MINIMUM charge at each rate. Please note that postal insurance is not available for first class international mail.

Payment Options

We accept Visa, MasterCard, American Express, or Discover Card through the online shopping cart. Your card is not charged until we ship your order. 

Note that your bank may have restrictions on the use of a debit card. They can not be used for foreign sales and may have a daily limit. We can not tell whether you are using a debit card, so please take the time to learn what your restrictions are.

If we have a problem processing your card, we will contact you via email - usually this is to double-check the expiration date and/or CVV2 code. We will never ask you to send photocopies of your credit card or personal identification such as a driver's license or passport. If you have any questions whether an email asking for information is really from us, please call us.

We will accept checks, money orders, or PayPal if that is your only option, but not through the shopping cart. These payments must be in US dollars. Please contact us if you wish to pay by check, money order, or PayPal. If you pay by check or money order, we may delay shipment until your payment clears our bank.

 

Returns

If you need to return items for any reason, please contact us. We will issue a store credit or refund when we receive the returned items. Unless you are returning items due to our error, we do not refund shipping costs and there will be a 4% restocking charge for refunds.

Returned items must be in resalable condition. Yarn must be unused and in the original packaging.

 

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Copyright © 2003—. Kirtland's Yarn Barn.
5077 Andersonville Rd., Dillwyn, VA 23936.   ph. 800.850.6008 or 434.983.1965